Answers to common questions about Grandma's Garden. Something else, a bug or an idea? Email manhpv151090@gmail.com and I usually reply within a few days. When writing about a bug, please include your device (PC, phone model), operating system, the game version shown on your store's app page and your player name (the Account window shows it).
How do I play?
Pick a tool at the bottom of the screen and tap a plot. Till the soil with the hoe, sow a seed from the seed bag, water the plot when it dries out, pull weeds and catch bugs when they show up, and harvest with the basket once the crop is ripe. Sell the produce at the barn, buy seeds and fertilizer at the shop, and spend your gold on more plots and better seeds. Crops grow in real time, even while the game is closed, so come back a few times a day.
Controls
| Action | PC | Phone / tablet |
|---|---|---|
| Pick a tool | Click it in the toolbar, or keys 1 to 8 | Tap it in the toolbar |
| Use the tool on a plot | Click the plot | Tap the plot |
| See what grows on a plot | Hover over it | Touch and hold |
| Look around the fields | Drag with the right mouse button, W A S D or the arrow keys | Drag with two fingers |
| Zoom | Mouse wheel | Pinch |
| Close a window | Esc or ✕ | ✕ |
| Full screen / window | F11 |
Why is my crop not growing?
A plot with dry soil pauses until you water it (the watering can is free). Weeds and bugs do not stop growth but cut the harvest by 5% each, so pull and catch them. A crop that has given all of its harvests withers: clear it with the hoe and sow again. Fertilizer (15 gold at the shop) skips 30% of the current growth stage, once per stage.
I am out of gold and seeds
Grandma helps: if you have no gold for the cheapest seed, no seeds, no crop growing and nothing to sell, she leaves a few radish seeds in your inventory. Sow them, sell the radishes and start again.
Does the game need internet?
No. Everything works offline, with a few computer-controlled neighbors who drop by. With a connection, the game also backs up your garden and lets you add real friends. You can turn online play off in the Account window (tap your avatar).
How do I add a friend?
Tap a friend's avatar on the right or the Friends button, then type your friend's player name exactly as the game shows it, for example Nana#1234, and tap Add friend. Your own name is at the top of the Friends window. Your friend accepts the request in their Friends window, and from then on you can visit each other's gardens.
What can friends do in my garden?
Friends can water dry plots, pull weeds, catch bugs and send you a seed gift once a day; each help earns them a little EXP. They can also pick a small share of a ripe plot (at most 30%, or 15% with a scarecrow), once per friend per plot, so harvest ripe crops soon. Everything they did is listed in your journal and applied when you open the game.
How do I keep my garden on a new device or after reinstalling?
Your garden is backed up online while online play is on. On the same device it comes back by itself. To move it to another device, open the Account window (tap your avatar) > Link account and sign in (Google, Apple or email, through Unity). Then sign in with the same account on the new device and choose which save to keep.
How do I change my name?
Account window (tap your avatar) > Name. Names are 3 to 16 letters, numbers or underscores; the game adds a #1234 tag so names stay unique.
How do I delete my data?
Account window > Delete online account removes your cloud save, garden snapshot, inbox and friends from the servers; the game on your device stays as it is. Uninstalling the game removes what is stored on the device. Details are in the privacy policy.
Is there anything to buy?
There are no ads, and gold is earned only by farming. The Gems shop offers gem packs and what gems buy (golden fertilizer, golden seeds, decorations and a few extra plots), plus three passes: the starter pack (once, during your first week), the monthly card (gems every day and +10% harvests for 30 days, a subscription that renews until you cancel it) and the season pass (the paid track of the six-week season's rewards). Every level also gives a few gems for free. Gold, EXP and levels are never sold.
I bought something but it is not there, or I changed device
Sign in to the store with the account you bought it with, open the game while connected to the internet, and the gem shop restores the starter pack and the monthly card by itself. Gem packs and season passes are added to your save the moment they are bought and travel with your cloud save. If something is still missing, email me with the order details from your store account.
How do I cancel the monthly card or get a refund?
Purchases are handled by the store, so cancellations and refunds are too:
- Microsoft Store: sign in at account.microsoft.com; Services & subscriptions cancels the monthly card, Order history has Request a refund.
- Google Play: Payments & subscriptions in the Play Store app; refunds at support.google.com/googleplay.
- App Store: Settings > your name > Subscriptions; refunds at reportaproblem.apple.com.